Refund policy

Last updated: January 13, 2026

SovereignHumidor offers a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Return Conditions

To be eligible for a return, the item must:

Be in the same condition as received
Be unused and in its original packaging
Include the receipt or proof of purchase

To initiate a return, please contact us at:
📧 contact@sovereignhumidor.com

Returns sent without prior approval will not be accepted.

Return Process

Once your return request is approved, you will receive detailed return instructions by email, including a free prepaid return label to send the item back at no cost to you.

All return requests must be submitted by contacting our customer support team in advance. Returns sent without prior approval will not be accepted.

Return Shipping Costs

All approved returns, whether defective or non-defective, are fully covered by SovereignHumidor.

A free prepaid return label will be provided once your return request is approved.

No restocking fees will be charged.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at:
📧 contact@sovereignhumidor.com

We will assist you promptly.

Non-Returnable Items

Returns may not be accepted in the following cases:

Items returned used, damaged, or incomplete
Missing original parts or accessories
Return requests submitted after 30 days from delivery
Damage caused by misuse, improper handling, or unauthorized modifications

Exchanges

SovereignHumidor accepts exchanges.

The fastest way to receive a replacement item is to:

Return the original product after approval
Place a new order once the return has been accepted

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved:

Refunds are issued to the original payment method
Processing time: within 10 business days
No restocking fees applied

Please note that banks or payment providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 contact@sovereignhumidor.com
📞 +1 512 572 9635

Contact Information

Business Address:
2021 Guadalupe Street
Suite 260
Austin, TX 78705
United States