Frequently Asked Questions

Everything you need to know before, during, and after your order.

Your Questions, Answered.

Browse the sections below. If you don't find what you're looking for, our team is one message away.

Humidor & Storage

What humidity level should I keep my cigars at?

Do I need to season my humidor before loading my cigars?

What is Spanish cedar and why does it matter?

Can I store different cigar blends in the same humidor?

How do I know if my hygrometer is accurate?

Choosing the Right Humidor

What's the difference between a desktop humidor and a humidor fridge?

How many cigars should my humidor hold?

Is a humidor fridge worth the investment?

Shipping & Orders

How long will it take to receive my order?

Do you ship internationally?

Can I track my order?

My order arrived damaged. What do I do?

Returns & Payments

What is your return policy?

How long does a refund take?

What payment methods do you accept?

Is my payment information safe?